Mental health FAQs in Arkansas

You can get started by completing an appointment form, calling, texting or emailing our team. Once we receive your information, we’ll help connect you with a provider based on your preferences and what you’re looking for.

Make an Appointment: Schedule now!
Phone: 501.777.5969
Text us today!
Email: admin@argentacounseling.com

After you submit the form, our team reviews your responses and reaches out with next steps, including scheduling and being matched with a provider.

Scheduling times can vary based on availability, but our team works to connect you with a provider as soon as possible.

No. You can reach out and schedule directly without a referral.

Yes. If you have questions or want help deciding where to start, you can contact our team before scheduling.

You’ll be asked to share basic information about what you’re looking for, your availability and any preferences you may have for a provider.

Yes. You may be asked to complete intake forms before your first session so your provider has a better understanding of your needs.

Counseling provides a space to better understand what you’re experiencing, recognize patterns and work toward meaningful changes over time.

The length of counseling varies depending on your goals and what you’re working through. Some people come for a shorter period, while others continue longer.

Many people begin with weekly sessions, though frequency may change depending on your schedule, goals and provider recommendations.

Yes. We provide counseling for individuals, couples, families, children and teens.

Feeling comfortable with your provider matters. If something doesn’t feel right, we can help guide you toward another provider who may be a better fit.

Yes. You can switch providers at any time with support from our team.

Yes. Telehealth counseling is available across Arkansas.

Medication management involves evaluating symptoms, prescribing medication when appropriate and monitoring how treatment is working over time.

Your provider will work with you to better understand your symptoms, history and overall treatment goals to determine whether medication may be helpful.

No. Medication is only recommended when it’s appropriate for your symptoms, goals and overall care plan.

Yes. However, counseling is often encouraged alongside medication management as part of a more comprehensive approach to care.

Most follow-up appointments are scheduled once a month, though the frequency may vary based on your treatment plan, progress and individual needs.

Yes. Many people combine counseling and medication management to support both symptom relief and long-term progress.

Medication may be considered for concerns such as anxiety, depression, mood-related symptoms, focus-related challenges and more.

Group counseling involves connecting with others in a shared setting, while intensives provide more focused therapeutic work over a shorter period of time.

This depends on your preferences, goals and the type of environment that feels most comfortable for you. Our team can help guide you toward the right option.

No. Participation is always at your own pace.

Participants are expected to respect the privacy of others and keep what is shared in the group confidential. These expectations help create an environment where people can engage openly and respectfully.

The length of an intensive can vary depending on the format and focus.

Some group sessions may be available at no cost, depending on availability.

Yes. Many people combine both depending on their needs.

Yes. We accept a variety of insurance plans, including Aetna, Ambetter, Ambetter Medicaid (ARHOME), BCBS Medicaid (ARHOME), Blue Cross Blue Shield, Cigna, Federal BCBS, Municipal Health, QualChoice, TRICARE, UMR, and United Healthcare. Coverage can vary based on your specific plan, provider, and services. Our team is happy to help verify your benefits estimate expected costs. Patients are ultimately responsible for understanding their insurance benefits and Explanation of Benefits (EOB). Please reach out to our team if you’d like us to discuss your options.

We accept a variety of insurance plans, including:

• Aetna
• Ambetter
• Ambetter Medicaid (ARHOME)
• BCBS Medicaid (ARHOME)
• Blue Cross Blue Shield
• Cigna
• Federal BCBS
• Municipal Health
• QualChoice
• TRICARE
• UMR
• United Healthcare

If you don’t see your insurance listed, you can reach out to our team to confirm your coverage.

Yes. Self-pay is available.

Costs can vary depending on the service, provider and whether you’re using insurance or self-pay. You’ll be able to review your options and understand what to expect before getting started.

We accept debit and credit cards, as well as HSA and FSA cards. Cash and check payments are also accepted.

We require at least 24 business hours’ notice to cancel or reschedule an appointment. Late cancellations or reschedule requests are subject to a $75 fee.

There’s also a grace period for late arrivals, which varies based on appointment length:

• 60 minutes or longer: 15-minute grace period
• 30-45 minutes: 10-minute grace period
• 20 minutes: 7-minute grace period

If you arrive after the grace period, the appointment will be considered a late cancellation or no-show, and the applicable fee will apply.

Yes. Appointments are available Monday through Sunday from 8 AM to 8 PM, including weekends and holidays, depending on provider availability.

We work with children, teens and adults across all life stages.

Yes. Your privacy is important, and services are provided with confidentiality in mind. Your provider will also explain any legal limitations to confidentiality during the intake process.

If we’re not the right fit, we’ll help connect you with other providers who may better meet your needs.

Yes. We can provide referrals when additional or different support is needed.

Yes. Telehealth services are available statewide.

Yes. Telehealth appointments make it possible to receive care from anywhere in Arkansas.